â– For the headlamps that were replaced by ladies, the repaired factory required more than 1,900 yuan
Because the auto repair process is not transparent, some auto repairers actually play "catty" on the price and accessories. Yesterday, the newspaper received two complaints: The price of the headlights of the Audi A4 by Ms. Ming Ming was more than 1,800 yuan, while the repair shop received more than 3,700 yuan; the owner of Mr. Lui’s Jetta vehicle overhauled and found repair shop replacement. It was a fragile false accessory, but the repair shop charged Mr. Lu for RMB 26,500 for the price of the original parts.
â– more than 1800 yuan headlamp repair shop but the price is more than 3700 yuan
The driver of the Audi car said by the woman that on March 1st, when she drove normally, she was suddenly paralysed by a passenger train from Hebei, and the headlight of the Audi was damaged. After the accident was determined, Master Chen of the Hebei bus driver took full responsibility. Since the bus was not covered by the insurance, Master Chen and Ms. Jing sent the car directly to the repair shop for repair. All costs for repairing the car were borne by Master Chen.
A repair shop maintenance personnel surveyed the damaged Audi car and thought that a total of 6,000 yuan was needed for repairs. The price of the replacement headlights was more than 3,700 yuan. On March 3rd, Ms. Chen and Mr. Chen carried a repair fee of RMB 6,000 to a repair shop to pick up the car. After paying the money, a company presented the settlement statement to Ms. Jing. To the surprise of Ms. Jing, the price of the headlights on the statement is clearly marked by more than 1,800 yuan.
According to the woman, after finding this problem, she immediately found the head of the repair shop. A supervisor began to admit that he was mistaken, and later said that the details of the statement of settlement were incorrect. What surprised Ms. Jing was that when she really wanted to clarify the matter, the staff of the repair shop actually said that it was the responsible party that had paid for it. It was not necessary to be so true, and it was “comfortable†with a maintenance fee of 800 yuan. , but she did not accept the advice of the repair shop, but the lack of "integrity" repair shop to her chill.
Yesterday afternoon, Ms. Jing showed the reporter the bill for the repair of Audi. The reporter noticed that the statement of settlement only detailed the price of each part, but the item of working hours fee was not listed, but only listed the total amount at the end. Yesterday afternoon, the reporter called a repair shop. The person in charge, Mr. Han, said that the occurrence of this incident was mainly due to the fact that the repair personnel did not work seriously or were not familiar with the business. They had properly solved the problem and the overcharged fees had been returned to the owner.
■The “original parts†replaced by 26,500 yuan were originally all fake parts
If you say that you can raise the price of accessories, the owner can check it out. After the car is damaged, it is entirely up to the integrity of the repair shop to determine what parts of the site are to be repaired or replaced.
On January 17 of this year, Mr. Lu, who lives in Beijing, drove a Jetta vehicle to a car accident in Lucheng, Shandong Province, causing serious damage to the vehicle. After the incident, Mr. Lu called the insurance company. The insurance company arranged for his car to be repaired at a repair shop in Jinan, a repair shop designated by the insurance company and not a special service station for Jetta. On February 9, Mr. Lu went to Jinan to open a repaired Jetta. At the time of settlement, the total repair cost of the car was RMB 26,500. The person in charge of the repair shop said that all of them replaced Jetta original parts. They also issued a list of original parts to the insurance company.
After the Jetta car was driven back to Beijing, malfunctions such as the loosening of the steering wheel and the addition of blocks and vehicles were frequently seen. On February 25th, when Mr. Lu drove to the mouth of Zhushi, the vehicle actually hit the road. When he towed the car to the repair station of the Jetta special repair station, the repairman surprised him. The bumper, headlights, front and rear beams and other components of the Jetta are all fake parts. After many negotiations, the insurance company agreed to replace the parts. A repair shop in Jinan called for a "private."
Yesterday afternoon, the reporter called a repair shop in Jinan. Mr. Shi, the person in charge of the repair shop, said that they are only the damage-repair shop of the insurance company. They promised Mr. Lu to replace the best parts, but they did not guarantee replacement of the original parts. Mr. Shi also said that he is very willing to be "private" with Mr. Lu and hopes that the matter will be settled as soon as possible.
â– Maintenance service problems The main four areas Consumers call repair shops
If the frequent failure of the car brings the pain to the owner, then the maintenance problem at the repair shop will be aggravated. A veteran of the auto repair industry concluded with the reporter that the problems of automobile maintenance services mainly include the following aspects: First, the maintenance personnel have poor business level and low quality; second, they deliberately exaggerate the automobile breakdown and arbitrary charges; third, the auto parts are filled with fake chargers. Truth, shoddy; Fourth, maintenance is not timely. Since most consumers are outsiders of automotive technology and do not understand vehicle maintenance, once a car enters a repair shop, it can only leave it to the repair shop. If the repair shop lacks credibility, the legitimate rights and interests of consumers can hardly be guaranteed and implemented.
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