People's Daily Online, Beijing, March 31st Recently, the People's Daily Auto Channel reporter learned from the Beijing Municipal Transportation Commission that the Beijing Municipal Transportation Commission unified the Beijing Traffic Service Supervision hotline to “12328â€. Beijing citizens who encounter problems involving public transportation, subway, rental, inter-provincial passenger transportation, tourist passenger transportation, card, highway, etc. can dial "12328" and 24 hours of manual service. At the same time, the Municipal Transportation Commission organized the “Beijing Traffic Service Supervision Hotline Publicity Dayâ€. The staff distributed “12328†publicity materials to the passengers and citizens in Dongzhimen, Sihui, Songjiazhuang transportation hub and subway Xizhimen station to answer the public on the spot. Consultation.
Zhou Zhengyu, director of the Beijing Municipal Transportation Commission, answered questions from the public on the morning of March 28th. The Municipal Transportation Commission organized the “12328, travel needs him†in October 2012, in order to strengthen social supervision and smooth the channels for people to reflect traffic problems. On the basis of the telephone number of the Municipal Transportation Commission, the Municipal Transportation Commission upgraded and opened the traffic industry service supervision hotline of the city (“96123â€). On January 12, 2014, according to the requirements of the Ministry of Transport, the city was first opened in the country. The social welfare short number "12328", and gradually integrate the industry hotline, unified the service supervision telephone number of the city's transportation industry into "12328", and realize the traffic industry service supervision "No. 1 pass". When citizens need help in travel, only You need to call "12328" for a call, which solves the problem that the traffic hotline of the city's transportation industry is relatively large and the phone number is difficult to remember.
As the service industry hotline of the city's transportation industry, “12328†is a government department hotline set up by the traffic administrative department to improve the service management level of the transportation industry and strengthen social supervision. Its main responsibilities are: "Providing information consultation services on transportation policies and regulations to the public; receiving opinions and suggestions from the general public on the development of the city's transportation, and accepting reports and complaints about the service quality of the city's transportation industry." The general public may call “12328†when they encounter transportation service quality problems or suggestions for public transportation, subway, rental, inter-provincial passenger transportation, tourist passenger transportation, card, highway, etc., and when they need to consult relevant transportation policies.
The staff distributed the “12328†publicity materials to the public and answered the public questions “12328†to provide 7×24 hours of human services to the public. As of March 28, 2015, a total of 425,563 calls were received from the public, including 327,777 consultation telephones, 3,907 telephones for advice and suggestions, and 93,879 complaints and complaints. A total of 393,332 public consultation questions were received, and suggestions for receiving traffic development were received. There were 15,158 complaints and complaints received, which provided convenience for the citizens to travel, and also effectively protected the rights and interests of the general public. It has become an important channel for the traffic administrative department of the city to "listen to the people's feelings, remit people's will, and solve the people's worries". .
In August 2013, “12328†received the questions raised by the public about some buses in the city, “Getting started quickly and getting in the fast stopâ€, promptly notify the competent authorities of the industry, and urge the bus companies to carry out “care for life, civilized driving†and “smoothâ€. Activities such as driving standards to enter and exit the station, and effectively improve the driver's awareness of safe driving and civilized driving, and won praise and praise from the majority of passengers; in December 2014, "12328" received the public's response to public transportation in the city. Effective and railway transportation connections, especially after 11:00 pm, from the train station to the station to change the bus and subway, etc., timely notify the industry authorities, urge the industry authorities to coordinate the relevant railway units to conduct serious research, adjust the bus lines, increase The bus night bus will maximize the running time of the corresponding subway lines as needed, and has gained the understanding and praise of the passengers.
It is reported that in addition to providing advisory services to the public, collecting suggestions on traffic development advice, and accepting complaints about traffic quality, "12328" also analyzes the public's calls on a monthly basis, questions from the public, advice and complaints about service quality. And detailed analysis of the handling situation, and in the entire transportation industry, using the "sun drying" approach, urge the industry management departments and law enforcement departments to strengthen industry supervision, improve inspection and law enforcement, and create a harmonious traffic environment.
It is also known that in the second half of 2015, “12328†will continue to open websites, WeChat, mobile APP and other communication platforms to provide citizens with comprehensive, multi-form, efficient and convenient service channels.
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