The results of the highly appraised “5th National After-sales Service Evaluation Campaign†were announced on April 2, 2011 in Beijing.
Haier Group, Changsha Zoomlion Heavy Industry Technology Development Co., Ltd., China National Heavy-duty Truck Group Co., Ltd., Yuanda Technology Group Co., Ltd. and other four companies have won the title of National Service Service Meritorious Enterprise.
Suning Appliance Co., Ltd., Boloni Housewares (Beijing) Co., Ltd., Airmate Electric (Shenzhen) Co., Ltd., Sichuan Yibin Wuliangye Group Co., Ltd., Shanxi Taigang Stainless Steel Co., Ltd., Sany Heavy Industry Co., Ltd., Foshan Shunde Luofu Palace Europe and America Home Furnishing Co., Ltd., Changan Automobile Co., Ltd., Fujian Longma Sanitation Equipment Co., Ltd., Jiangling Motors Co., Ltd., Qingdao Aucma Co., Ltd., Shandong Mengjinyuan Jewelry Co., Ltd., Wuhan Iron and Steel Co., Ltd., Dongfeng Motor Co., Ltd. Company Commercial Vehicle Company, Shenzhen Skyworth-RGB Electronics Co., Ltd., Shanxi Huifeng Profiles Co., Ltd., Thousands Department Store Co., Ltd., Shanghai Electric Co., Ltd. People's Electric Factory, Zhuhai Gree Electric Appliance Co., Ltd., Shanghai Laofengxiang Silver Building Co., Ltd., Pentium Electric (Shanghai) Co., Ltd., Beijing Four Seasons Muge Solar Technology Group Co., Ltd., Hefei Rongshida Sanyo Electric Co., Ltd., Agilent Technologies (China) Co., Ltd., Sun Rain Solar Energy Co., Ltd., Shuangliang Energy Saving Co., Ltd. Unicom Co., Ltd., New Jack Sewing Machine Co., Ltd., Sichuan Express Benefit Electrical Service Chain Co., Ltd., Guangdong Long Group Co., Ltd., Baotou Iron & Steel (Group) Co., Ltd., and 30 other production, service, and sales companies. Obtained the title of "National Top Ten After-sales Service Unit".
The China Business Confederation, on the basis of successfully holding four national service evaluation activities, jointly launched the national after-sales service evaluation activities with the China Consumer Protection Foundation. Since the launch of the evaluation activities, there has been a strong reaction in the society. More than 500 companies have signed up for participation in different ways. The organizing committee is based on China's only after-sales service standard "Commodity After-sales Service Evaluation System", and the evaluation target is the production, sales and service-oriented enterprises registered in the People's Republic of China. Through voluntary registration of enterprises, recommendation by related organizations, and preliminary evaluation by the organizing committee, more than 300 companies that were short-listed for the first round publicly voted on more than 100 websites such as China Commodity After-sale Service Network. After the end of the voting in late March, a comprehensive assessment by the expert review committee determined the companies that made achievements in the after-sales service.
The bi-annual national product after-sales service evaluation activities were carried out in order to further promote the People's Republic of China Ministry of Commerce's domestic trade standard - "Commodity After-sales Service Evaluation System" (SB/T10401-2006), to promote national enterprises. The continuous improvement of after-sales service and continuous improvement of service quality have had a far-reaching impact on further stimulating domestic demand, prospering markets, promoting consumption through services, and maintaining the steady growth of the national economy.
Around the implementation of the standards, led by the China Business Federation, the National Commodity After-sales Service Evaluation Criteria Accreditation Committee has carried out a lot of work: continue to increase the nationwide after-sales service evaluation activities and establish a national service certification system. Recommended by the Ministry of Commerce and approved by the National Certification and Accreditation Administration to establish China's only after-sales service certification organization, the Beijing Wuzhou Tianyu Certification Center, to implement after-sales service management, auto service management professional qualification training, construction of Chinese products After-sales service websites and other media cooperated to set up “special after-sales service†special issues, special issues, etc., and overall formed an after-sales service evaluation activity, after-sales service system certification, after-sales service management team training, and after-sales service media dissemination. The mature strategic pattern has enabled China’s after-sales service standards, evaluation, certification, training, research, academics, media, publicity, and corporate implementation to reach a comprehensive level of development. It has played a significant role in boosting the growth of China’s service industry and improving the nation’s after-sales service level. Significant works.
In 2009, the National Standards Committee added the "Commodity After-sales Service Evaluation System" to the National Standards Development Plan. After-sales services rose to the national level, and Xinhua News Agency issued power. The issue of the integrity of after-sales services has become a key research area of ​​the State Council research office On November 13, 2010, the People's Republic of China National Standard "Commodity After-sales Service Evaluation System" was approved by experts and will be promulgated soon.
It is reported that the fifth national service evaluation activities also evaluated the top ten units in the nation's after-sales service industry, the national qualified service unit for after-sales service, and the national unit for special service after-sales service.
At the press conference, "China After-sales Service Report", "China Home Appliance Service Report", "China Auto Service Report" and "China Construction Machinery After-sales Service Report" were released. The report with a length of over 250,000 words was comprehensively analyzed. China's service industry development trend, service certification, after-sales service status and development, after-sales service problems and analysis, service personnel team construction, consumer complaints and after-sales service issues, focusing on the study of China's home appliances, automobiles, construction machinery and other industries after-sales service exists Issues, after-sales service evaluation and certification, recall incidents, and after-sales service model highlights.
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