Time flies, and the blink of an eye is 2015. According to China's auto consumption network complaint statistics, after a period of continuous climbing for several months, it finally eased, down 43.70% from the previous month, a total of 728 cases. The main reason for this result is that the number of complaints from FAW-Volkswagen has dropped significantly, from 807 in December last year to 189. In other words, only 618 complaints were reduced in one model. In fact, if this factor is deducted, the total number of complaints this month has increased slightly from last month.
First, the interpretation of the list:
In the January brand complaint list, there were not many highlights, basically old faces, and there was no obvious change in the position. On the model complaint list, there is a change of "one drop, one exit, one advance". The so-called "one drop" refers to the decline in the number of sagitar complaints. In the past year, the speed of the sagitar was affected by problems such as "the start of the cold car D2" and the "post-suspension break". The number of complaints has remained high for a long time, especially the factory policy. After the so-called "patch-type" recall of the "post-suspension breakage" issue, it has aroused the stunned netizens. The number of complaints against this model in this website also surged to 807 in December last year. Zong Zhiduo. However, perhaps the delay tactics of the manufacturers have gradually come to fruition, or the consumers have been slowly disappointed. In short, the complaints against Sagitar have risen sharply. But I don't know if this is fortunate or unfortunate for FAW-Volkswagen?
"One out" refers to Changan Ford Focus, which was plagued by problems such as "transmission oil leakage and jitter" last year and has long been in the top three positions. It has miraculously faded out of the list. The "one-in" is the Changan CS75, yes, not "CS35" but "75", and compared with the "CS35" famous engine oil emulsification problem, "CS75" is subject to the problem of users voicing. The degree seems to be lighter, that is, "the abnormality of the fuel tank"; and from the specific content of the complaints from netizens, the main cause of this problem is probably the defect of the partition in the fuel tank. Speaking of CS75, whether or not it is suspected of plagiarism, it is undeniable that the overall design of the internal/external design has gradually approached the level of the joint venture car. However, from the problem of its "fuel tank abnormal noise", the gap still exists, especially inside. Many details need to be constantly improved and revised. It is not enough to learn a self-owned brand.
Second, the chart analysis:
In January, in terms of the distribution of complaint types, the proportion of complaints in the “suspension and transmission system†decreased from 42.76% in the previous month to 19.19% due to the decline in the number of complaints, which was a drop of 23.57 percentage points. Also affected by this, except for the slight decrease (0.49 percentage points) in the “paint surface and glass†part, the other parts have risen to varying degrees, among which “after-sales service†and “engine†are still the mainstays of users. The hardest hit.
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